Frequently Asked Questions

Steel Vintage Bikes FAQ

Q: What is the correct frame size for me?
A: We will need your inseam length to be able to answer this question. For more details please check our bicycle size calculator.

Q: Do you ship to my country?
A: Yes, we ship worldwide with Deutsche Post, DHL, FedEx and FedEx Express. For more details please check here.

Q: How can I pay?
A: In our online shop we accept PayPal, Bank Transfer payment, Sofort Überweisung and credit cards - MasterCard and Visa. In our showroom in Berlin we accept Cash, EC and Credit Cards. For more details please check here.

Q: How long does the shipment to my country take?
A: The shipping duration depends on the courier. DHL is slower than FedEx and FedEx Express is the fastest service that we offer. For more information about the delivery time, please check here.

Q: How do you package the bikes? Is it safe?
A: It is our priority to package the bicycles very carefully and safe! You can see our packaging process here.

Q: I am looking for a special bike that you don’t have. Can you find one for me?
A: Please contact us via email and tell us more about your dream bicycle. We will need such information as the frame size, manufacturer, special model or color. Please note that the vintage bikes that we sell are unique and it will take some time to find some specific model in a specific size but we will put you on our list and will do our best to find your dream bike!

Q: I have a vintage bike from my grandfather and I want to sell it. Do you buy vintage bikes?
A: Yes, we buy vintage bicycles but from EU only. Please send us photos of your bike and your estimated price. If we are interested in your bike, then we will get back to you.

Q: I saw a frame in your online shop. Can you build up a complete bicycle with this frame?
A: Yes, sure! Please write us an email and tell us what parts you would like to have installed or which price limit you have. We will make sure that you will get the best value custom-made vintage bicycle!

Q: I want to stay updated about your new bikes. What can I do?
A: Please subscribe to our newsletter and be informed about our offers, sales and the hot offers! You can also check out the list of upcoming bikes to see our vintage newcomers ;-)